Shipping and Returns


How is shipping handled?

Each brand ships directly to you from their location.

DHL is our global shipping partner. We exclusively use their Express offering for shipping. They pick up your order from the brand and deliver it to you using their Express offering which is one of the quickest shipping options they have.

 

How much do we charge for shipping?

It depends on where you and the brand you are buying from are based. The table below breaks down our shipping costs along these parameters:

Global Shipping Charges
Customer Location Brand Location Shipping Cost Currency
UK UK 5 GBP
UK EU 12 GBP
EU UK 10 GBP
EU EU 12 GBP
US and Canada UK and EU 25 GBP
Rest of the World UK and EU 35 GBP

 

How are returns handled?

Each brand has its own returns policy, please ensure you read the returns tab on the product page the highlighted their policy. Returns have to be confirmed directly with the brand you purchased from via the platform. If a brand approves a return then the return shipping is free of charge.

Once logged into your account, via the Order Status page click on the Initiate Return link under the Action column to begin the process. You will be able to send a message to the brand to discuss your return.

If you don't have an account, please create an account using the email you used to order the product. Once your account is created your Order Status page should be populated with all your recent orders. Please follow the step above to begin your return.