The Red 50mm

Clean with a soft moist cloth and wipe the dirt off the shoes. 

Orders will be shipped within 24 hours on working days. Orders placed on Sundays and holidays will be processed on the next working day.

Within the Netherlands, orders are delivered within 1 – 3 working days.

Outside the Netherlands, orders are delivered within 1 – 14 working days.

MAKE A RETURN OR EXCHANGE

Return conditions Style by Birgit h/o Empress of Heels

You have the right to cancel and return your order within 14 days after receiving it without giving reasons. The entire order amount (order + shipping costs to you) will be credited to you after we receive the return in undamaged and unworn condition.

Only the costs for returning from your house to our warehouse are for your own account. If you make use of your revocation right, then the product should be returned to us with all delivered appurtenances and – if reasonably possible – in the original condition and packaging. To make use of this right you can contact us at [email protected].

We will supply you with a return label. The costs for this label will be deducted from the refund.

If we cannot supply you with a return label, due to the country you are returning from, you will have to use the postal service from you country. Please make sure that you will keep your proof of shipment until we have confirmed your order has been returned to us.

SALE ITEMS:

Please be aware that products that are on sale can only be swapped for a different size of the same product or a different color and or heel height.

If you do not wish to swap your sale item for a different size or your size is not available anymore, you will receive a store credit for the purchase amount. This store credit will be send to you as a discount code. This code is transferable to others.

Products that are on sale are clearly marked with reduced prices.

PAID TAXES ON RETURNED PRODUCTS:

If your order is shipped to an address within the EU, the whole order amount will be refunded. If your order is shipped to an address outside the EU, we cannot refund customs and sales taxes. If you want to claim back paid duties and taxes, please contact the customs office of your country.

Return conditions:

Returning is only possible if:

• The shoes are not damaged, not worn and feature original packaging and cards. This does not include fitting shoes.
• Fitting has been done indoor, on a soft surface like a carpet or a towel. If this is not the case and the soles of the shoes are damaged, we might not be able to accept the return.
• There has been no attempt to repair a defect.
• The risks and costs for returning are for the customer.
• Items which we receive after the return period of 14 days may not be taken back. Please contact us first if the 14 day return period has transpired before returning the order.
• Returns that are not or insufficiently stamped may not be accepted. If we have to cover the extra costs to retrieve the package, the costs will be deducted from the refund amount.
• If the return conditions are not complied with, we reserve the right to send back the order and charge the dispatch costs.
   

Warranty:
All shoes of Empress of Heels are handmade, while using only the best vegan materials.

We do not offer warranty in cases of normal wear, intended damage or attempted repair. We also do not offer warranty on zippers, heels, rhinestones, sequins and buttons.

 Please take into account that no exceptions are made.

Every woman deserves a pair of vegan heels, right?

Empress of Heels offers you a variety of vegan shoes, both ankle boots and pumps, made in a beautiful small village in Italy.

You can be a real fashion icon, while you contribute to a better world. Our shoes are fashionable, affordable, animal friendly and above all: mostly made with recycled and plant-based materials.

PETA-approved vegan, all materials sourced within Europe. The Empress of Heels pays fair wages and for every pair sold, € 1 goes to The Gouves Animal Shelter in Gouves on the
Greek Island Crete.

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